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DB Roberts has taken steps to ensure that "conflict minerals" do not find their way into the supply chain.
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DB Roberts Survey

At DB Roberts, we feel that it's our job to continuously help you reduce costs, increase speed and improve quality. Your satisfaction with how well we're meeting your needs is vitally important to us.

Please let us know how we're doing and how we could improve by taking a few moments to complete this survey.

Thank you in advance for your feedback and for making DB Roberts one of your suppliers.

 

Which department best describes your primary job responsibility?

Purchasing
Materials Management
Engineering
Manufacturing or Manufacturing Engineering
Executive Management
Other

On-time delivery: How would you rate our on time delivery?

Excellent
Good
Average
Below average
Poor
On-time delivery is not an important factor in how I evaluate distributors.

Additional Comments:

Shipment quality: How would you rate the quality and accuracy of our shipments and paperwork?

Excellent
Good
Average
Below average
Poor
Shipment & paperwork accuracy is not an important factor in how I evaluate distributors.

Additional Comments:

Access to help when you need it: What percentage of the time are you able to reach your inside salesperson on the phone on your first attempt?

Almost every time.
Most of the time.
Less than half the time.
Rarely.
Poor
The availability of a salesperson on the phone is not an important factor in how I evaluate distributors.

Additional Comments:

Responsiveness: How would you rate response time to your quote requests?

Excellent
Good
Average
Below Average
Poor
Quote response is not a factor in how I evaluate distributors.

Additional Comments:

Inventory quality: How would you rate the depth, breadth and accuracy of our inventory relative to your needs?

Excellent, the best of the distributors I use.
Good, better than most distributors.
Average, no better or worse than other distributors.
Below Average, not as good as other distributors.
Poor, significantly worse than other distributors.
Quality of inventory is not an important factor in how I evaluate distributors.

Additional Comments:

Design/Engineering Support: How would you rate our support of your design and engineering efforts?

Excellent
Good
Average
Below Average
Poor
We don't require design support.

Additional Comments:

Quality of Inside Support: How would you rate the quality of your Inside Salesperson?

Excellent
Good
Average
Below Average
Poor
The quality of my Inside Salesperson is not an important factor in how I evaluate distributors.

Additional Comments:

Quality of Outside Support: How would you rate the quality of your Outside Salesperson?

Excellent
Good
Average
Below Average
Poor
The quality of my Outside Salesperson is not an important factor in how I evaluate distributors.

Additional Comments:

Supply Chain / Automation Programs: How would you rate the quality of our various supply chain management programs (electronic file sharing, EDI, auto replenishment, MRP share, eStore, etc.)?

Excellent
Good
Average
Below Average
Poor
Supply chain management programs are not an important factor in how I evaluate distributors.

Additional Comments:

Understanding Your Business: How well does DB Roberts understand your business and your business's special needs?

Has a TOTAL understanding.
Has a GOOD understanding.
Has a GENERAL understanding.
Has a LIMITED understanding.
Has a POOR understanding.
How well a supplier understands my business is not an important factor in how I evaluate distributors.

Additional Comments:

Overall Performance: How would you rate our OVERALL performance as a supplier?

Excellent; one of my two or three best suppliers.
Good; one of my better, preferred suppliers.
Average; no better or worse than anyone else.
Below Average; causes me more problems than I'd like.
Poor; I only use Heilind when I have to.

Additional Comments:

Rate our trustworthiness according to your needs and expectations for a distributor.

Excellent
Good
Average
Below Average
Poor

Rate our trustworthiness relative to other distributors.

Better
Worse
About the Same

Do you have any additional comments, suggestions or complaints that you'd like to share with us or do you have an outstanding problem we've not resolved to your satisfaction?

Help us better focus our improvement efforts by letting us know who you are and the city/state in which you're located. (However, if you prefer, you may choose to complete the survey anonymously.)

Name:

Company:

City/Town:

State:

 

Thank You!

We appreciate your feedback. Thank you for your business.

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© 2017 DB Roberts
DAC Companies are:
DB Roberts
Heilind Electronics

DB Roberts
30 Upton Drive, Suite 3
Wilmington, MA 01887
Toll Free: (866) 649-2022