At DB Roberts, we feel that it's our job to continuously help you reduce costs, increase speed and improve quality. Your satisfaction with how well we're meeting your needs is vitally important to us.
Please let us know how we're doing and how we could improve by taking a few moments to complete this survey.
Thank you in advance for your feedback and for making DB Roberts one of your suppliers.
Which department best describes your primary job responsibility?
On-time delivery: How would you rate our on time delivery?
Shipment quality: How would you rate the quality and accuracy of our shipments and paperwork?
Access to help when you need it: What percentage of the time are you able to reach your inside salesperson on the phone on your first attempt?
Responsiveness: How would you rate response time to your quote requests?
Inventory quality: How would you rate the depth, breadth and accuracy of our inventory relative to your needs?
Design/Engineering Support: How would you rate our support of your design and engineering efforts?
Quality of Inside Support: How would you rate the quality of your Inside Salesperson?
Quality of Outside Support: How would you rate the quality of your Outside Salesperson?
Supply Chain / Automation Programs: How would you rate the quality of our various supply chain management programs (electronic file sharing, EDI, auto replenishment, MRP share, eStore, etc.)?
Understanding Your Business: How well does DB Roberts understand your business and your business's special needs?
Overall Performance: How would you rate our OVERALL performance as a supplier?
Rate our trustworthiness according to your needs and expectations for a distributor.
Rate our trustworthiness relative to other distributors.
Do you have any additional comments, suggestions or complaints that you'd like to share with us or do you have an outstanding problem we've not resolved to your satisfaction?
Help us better focus our improvement efforts by letting us know who you are and the city/state in which you're located. (However, if you prefer, you may choose to complete the survey anonymously.)
We appreciate your feedback. Thank you for your business.