Over the years as we have asked Customers about service
levels, the most frequently heard answer has been "if no one is
complaining, consider yourself as doing ok".
We want more than that at the D.B. Roberts Company! Our goal is to
hear you say "D.B. Roberts is the best, not only in your industry
but across the board!" In an effort to accomplish our goal, we
are asking that you complete this survey. Probably, the most
important section in the survey is where we ask you to "List
three areas you feel that D.B. Roberts should focus on for significant
improvement." Please take the time to consider this and provide
specific direction.
Thank you in advance for your participation.
Sincerely,
The D.B. Roberts Company
About You
Your Name (optional)
Customer Service How satisfied are you with:
Efficiency of Customer Service when placing orders?
Very Satisfied Satisfied Not Satisfied
Knowledge of Customer Service Staff?
Very Satisfied Satisfied Not Satisfied
Customer Service Response Time?
Very Satisfied Satisfied Not Satisfied
Resolution of Customer Complaints
Very Satisfied Satisfied Not Satisfied
Sales and Marketing How satisfied are you with:
Sales support you receive?
Very Satisfied Satisfied Not Satisfied
Response to product inquiries?
Very Satisfied Satisfied Not Satisfied
Knowledge of our Sales staff?
Very Satisfied Satisfied Not Satisfied
Quality How satisfied are you with:
Overall quality of our product?
Very Satisfied Satisfied Not Satisfied
Response time to quality issues?
Very Satisfied Satisfied Not Satisfied
Delivery How satisfied are you with:
On time delivery?
Very Satisfied Satisfied Not Satisfied
Ability to expedite orders when needed?
Very Satisfied Satisfied Not Satisfied
Packaging requirements being met?
Very Satisfied Satisfied Not Satisfied
Correct order shipment?
Very Satisfied Satisfied Not Satisfied
Product lead times?
Very Satisfied Satisfied Not Satisfied
General Input
List three areas you think D.B.
Roberts should focus on for significant improvement:
